If you should have to cancel your reservation at anytime the following will prevail:
All deposits and payments are NON-REFUNDABLE. Should the timing not work for you, you experience a personal/family situation that prevents you from getting a puppy or you need to wait for a later time to bring a puppy home, you may do so and we will hold your deposit for you for up to ONE YEAR from the cancellation date. If you decide not to get a puppy from us at all, you forfeit your deposit, no exceptions. Should you decide to wait for a later litter, you will take your place in line behind any clients who already have a deposit for that particular litter. You cannot decide you want "First Pick", etc., unless there are no deposits already in place for that litter. If a puppy is already reserved, it is reserved....
If/when you decide you'd like to move your reservation to another puppy/litter we will require a second deposit, currently $200.00, but we will give you credit for the full $400.00 you paid. Should you decide to cancel again or wait for a later puppy you will FORFEIT your entire $400.00 paid. Credit will be given only one time per family. So please be sure you're ready to bring a puppy home when he/she will be ready to go BEFORE you tell us you're ready!! We spend a lot of time and effort for each puppy and their families, emails, paperwork, etc. to name a few, plus we'll have likely turned other families away who could've adopted the puppy we were holding for you. We expect you to actually follow through with the adoption of a puppy if you say you will, so please respect this.
If you do want your particular puppy but the timing just isn't quite right and you'd like us to hold the puppy for a bit longer you may request this. If we're able, we will do this. There will be a charge of either $20.00 a day or $100.00 per week for this service. But please remember it's best for a puppy to join his/her new family as close to eight (8) weeks of age as possible. While we realize this won't always work, please try to be available to pick up your new puppy on one of the dates we post as their "Pick Up Dates". Our usual Pick Up Dates are the Thursday or Saturday after the litter is eight (8) weeks of age. If you really cannot come on one of those dates we can likely schedule a different date, but the puppy still must be at least EIGHT (8) weeks of age!! This is a Georgia law!! Please do not ask us to pick your up on a Sunday as we are closed on Sundays.
Thank you for your understanding regarding this policy.